Is there a free trial? Do I need a credit card? +
Yes — every plan comes with a 14-day free trial. No credit card required. You get access to all features during the trial and only pay when you're satisfied.
Can you migrate our existing data (Excel, Tally, etc.)? +
Absolutely. Our onboarding team provides free data migration for all plans. Share your Excel files, and we'll have everything imported within 24 hours. We support imports from most common formats.
How many staff/teacher accounts can I create? +
There's no limit on staff/teacher accounts in any plan. You can add as many admin, teachers, accountants, and principals as needed. Only student counts are subject to plan limits.
Is our school's data secure? +
Yes. Data is stored on AWS Mumbai servers with 256-bit SSL encryption. We run automated daily backups. Your data is never shared with any third party, and access is protected by role-based permissions.
Can I upgrade or downgrade my plan anytime? +
Yes. You can upgrade at any time — the cost difference is prorated. Downgrading happens at the next renewal date. Contact our support team and it's handled within hours.
Do you support multiple branches of the same school? +
Multi-branch management is available on the Ultra and Custom plans. Each branch gets its own admin panel, and the head office gets a consolidated view across all branches with comparative reports.
Does it work on slow internet / mobile data? +
Yes. CampusIVO is optimised for slow network conditions and works smoothly on 2G/3G mobile internet. The interface is lightweight and loads fast even on budget smartphones.
What support do you offer after sign-up? +
All plans include email support and our help documentation in multiple languages. Pro and above plans get phone and live chat support during business hours. Ultra plans get a dedicated account manager.
Can parents access student information online? +
Yes. Parents receive secure login credentials to access attendance, exam results, fee records, homework, notices, and other important updates from any device.
Do students and teachers get separate login accounts? +
Yes. CampusIVO provides dedicated portals for administrators, teachers, students, parents, accountants, and other staff members, each with role-based access permissions.
Can we manage fees and generate receipts? +
Absolutely. You can create fee structures, track payments, manage dues, generate receipts instantly, and view detailed financial reports from a single dashboard.
Will I receive free software updates? +
Yes. All active subscriptions include regular feature updates, security improvements, and performance enhancements at no additional cost.
Can we manage attendance digitally? +
Yes. Teachers can mark attendance online in seconds, and attendance reports are automatically generated for students, classes, and the entire institution.
What happens if our subscription expires? +
Your data remains safe and secure. You can renew your subscription at any time and regain full access without losing any records or historical information.
Can CampusIVO be customised for our institution? +
Yes. Custom plans include branding, custom workflows, reports, modules, and integrations tailored to your school's specific requirements.
How long does setup take? +
Most schools are fully operational within 24–48 hours. Our team assists with account setup, data import, staff onboarding, and initial training.
Do you provide training for our staff? +
Yes. We provide onboarding sessions and step-by-step training to help administrators, teachers, and office staff become comfortable with the system quickly.
Can we generate report cards and exam results? +
Absolutely. Create exams, enter marks, calculate grades, generate report cards, and print detailed result sheets with just a few clicks.
Can we send notices and announcements to parents? +
Yes. Instantly share notices, event updates, holiday announcements, and important messages with students, parents, and staff through the platform.
Is there a limit on student records? +
Each plan includes a student capacity limit. If your institution grows, upgrading your plan is simple and all existing data remains intact.
Can I access CampusIVO from anywhere? +
Yes. Since CampusIVO is cloud-based, you can securely access your school's data from any location using a computer, tablet, or smartphone.
How often is our data backed up? +
Automated backups are performed daily to protect your data. In the unlikely event of an issue, records can be restored quickly with minimal disruption.
Can we manage admissions and student enquiries? +
Yes. Track admission enquiries, manage applications, maintain student records, and monitor the entire admission process from a single dashboard.
Are there any setup or hidden charges? +
No. Pricing is transparent with no hidden fees. Your subscription includes software access, updates, backups, and standard support for the duration of your plan.